Service center
Payments, ID cards, certificates and policy changes. Most requests are done the same business day.
Common service tasks
Payments
Most policies are billed directly by the insurance company. Pay online through your carrier, by phone, or ask us to set up autopay so coverage never lapses.
- Monthly, quarterly or paid-in-full options with most carriers
- Paid-in-full discounts of up to 8% (sample)
- Past due? Call us before the cancellation date so we can help
Pay your carrier
- 1 Find the carrier name on your ID card or bill
- 2 Have your policy number ready
- 3 Call your agent for the secure payment link
For your security we never take card numbers by email.
ID cards & proof of insurance
Texas accepts digital ID cards on your phone. Text or email us and we send current cards within minutes during business hours.
Need proof for a lender, landlord or HOA? We send declarations pages and evidence of insurance directly to them.
Policy changes
Send the details below by phone, text or email. Changes are not effective until confirmed by your agent.
| Change | What we need from you |
|---|---|
| Add or remove a vehicle | VIN, purchase date and lienholder name |
| Add a driver | Name, date of birth and Texas license number |
| Change your address | New address and move date (rates may change) |
| Update mortgage company | Loan number and mortgagee clause from your lender |
| Cancel a policy | Signed cancellation request and new policy proof |
Certificates of insurance
Email the certificate holder's name, address and any additional insured or waiver wording. Most COIs go out the same business day.
Paying too much at renewal?
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